Our website has no contact form, customer database or CRM. To enquire, you choose to email or telephone us. We do not use website analytics, advertising trackers or cookies. Our web server does keep technical logs to operate and protect the site.
1. Who we are
FullScope Partners LTD is responsible for the personal information described in this policy and acts as its data controller. This policy covers our public website at fullscopepartners.co.uk and enquiries sent directly to us.
You can contact us about privacy at contact@fullscopepartners.co.uk or on +44 7747 280237.
2. Information we handle
When you contact us
We receive the information you choose to provide, such as your name, email address, telephone number, business details, message and attachments. Email correspondence can contain personal information even though we do not keep a separate website customer database or CRM.
Our email and telephone links open your own email or calling application. Clicking a link does not submit an enquiry through the website; you decide whether to send a message or make a call.
When you browse
Our server receives technical information needed to deliver pages. Access and error logs may record your IP address, the date and time, requested address, response status, browser or device information, and the referring page where your browser supplies it. These logs help us diagnose faults, maintain availability and investigate misuse.
The site does not use behavioural analytics, advertising profiles, tracking pixels or automated decisions about you. Fonts, images and scripts are served with the website. See our cookie policy for details of cookies, browser storage and caching.
3. Why we use your information
Under UK data protection law, we need a lawful basis for using personal information. The bases relevant to this website and direct enquiries are:
- Legitimate interests: responding to enquiries, discussing our services and maintaining relevant business correspondence. Our interest is communicating with people who contact us and running our consultancy. We also rely on legitimate interests to operate, secure and troubleshoot the website.
- Contract: where processing is necessary to take steps you request before entering a contract with you as an individual, or to perform that contract. Enquiries from someone acting for a business are generally handled on the legitimate-interests basis above.
- Legal obligation: where we are required by law to keep or disclose particular records.
Providing enquiry information is voluntary, but we may be unable to respond or discuss the requested service without suitable contact details and enough information about your request. There is no mailing-list signup on this website.
Your right to object: you can object to processing based on legitimate interests, for reasons relating to your particular situation. Email contact@fullscopepartners.co.uk and tell us which processing concerns you. We will consider your objection under the applicable data protection rules.
4. Hosting, email and overseas processing
Website hosting — Hetzner
Our public website is hosted on infrastructure provided by Hetzner Online GmbH, a German company. The website server is in Finland, in the Helsinki region. Website requests and technical server logs are processed there. Hetzner's Finnish subsidiary, Hetzner Finland Oy, provides facilities and technical support for this location. Connections to the website use HTTPS to encrypt information in transit.
This hosting involves processing outside the UK, within the European Economic Area (EEA). The UK recognises EEA countries, including Finland and Germany, as providing adequate protection for personal information. See Hetzner's data protection information and the ICO's adequacy guidance.
Business email — Google Workspace
We use Google Workspace for our business email and access it from the UK. When you email us, your email address, message, attachments and related service information are handled by Google. Google and its subprocessors may store or process this information outside the UK, including in the United States and other countries where they operate. We do not promise that email is stored or processed only in the UK or Europe.
Google LLC participates in the UK Extension to the EU–US Data Privacy Framework. Qualifying transfers to that certified US entity, within the scope of its certification, are covered by UK adequacy regulations. This does not automatically cover every Google entity or every destination. Google's published contractual safeguards also include Standard Contractual Clauses supplemented by the UK International Data Transfer Addendum where applicable.
Further details are available in Google's data-processing terms, its international-transfer arrangements and the UK Addendum in Annex V of its contractual clauses. You can contact us at contact@fullscopepartners.co.uk for further information about our providers and the safeguards relevant to your enquiry, including how to obtain a copy of applicable safeguards.
Access and security
Information may be handled by the providers and authorised people needed to deliver the relevant service: our infrastructure hosting provider and website administrator for website operation and technical logs, and our email or communications providers for messages and calls. We do not sell personal information. We may also disclose it where required by law or where necessary to establish, exercise or defend legal claims.
We take reasonable steps to protect information and limit access to those who need it. No website or email system can be guaranteed completely secure. If you follow a link to another organisation or use your own email or telephone service, that organisation's privacy information also applies to its processing.
5. How long we keep information
We do not build a customer record from your visit or store enquiries in a website database. Messages you send can remain in our email correspondence. We keep correspondence only while it is needed for its purpose, taking account of whether an enquiry is active, whether it leads to ongoing work, and whether records are needed to meet legal obligations or deal with a dispute.
Technical server logs are regularly rotated and older log files are removed under the server's retention settings. These are operational records, not a marketing database. We do not promise a fixed deletion period for every log entry or email. You can ask us about particular information or request deletion using the contact details above.
6. Your rights
Depending on the circumstances and the lawful basis, you may have the right to:
- access your personal information and receive a copy;
- correct inaccurate or incomplete information;
- request deletion or restriction of processing;
- object to processing based on legitimate interests; and
- receive or transfer information in a portable format where the right to data portability applies.
Contact contact@fullscopepartners.co.uk to make a request. We may need to confirm your identity. We normally respond within one calendar month, subject to the time limits and permitted extensions in data protection law. These rights are not absolute; if an exception applies, we will explain it.
7. Questions and complaints
If you are unhappy with how we handle your information, email contact@fullscopepartners.co.uk and describe your concern. We will acknowledge a data protection complaint within 30 days, investigate it, keep you informed and communicate the outcome without undue delay.
You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator. Visit ico.org.uk/make-a-complaint for its current guidance and contact options.
8. Changes to this policy
We will update this page if our website or information-handling practices change and revise the date above. Where the law requires additional information or notification, we will provide it.